Omar Bravo

Background

About Omar Bravo

With over 20 years of experience in the Retail sector, I have specialized in IT infrastructure, leading and managing high-performance teams focused on achieving business objectives. My experience spans from coordinating ITIL-based processes to managing large-scale projects. I have successfully coordinated the implementation of processes, procedures, and policies in various areas, including Incident Management, Major Incident, Change Management, Procurement & Contract Management, and Asset Management. My commitment is centered around operational efficiency and adopting new technologies to drive innovation. I have led high-impact projects, such as creating over 100 new stores and upgrading technology in more than 300 locations, ensuring the successful integration of new technologies and processes. My experience in managing and coordinating engineering teams of different levels, as well as vendor management, has been key to ensuring the committed service levels and consistently exceeding expectations in service. Additionally, I possess a strong background in vulnerability management and patch administration within IT infrastructure, ensuring the integrity, availability, and confidentiality of systems and data. My focus is on continuous improvement, operational efficiency, and proactive anticipation of user and business needs. I am constantly seeking opportunities to connect with other professionals in the industry, share knowledge and experiences, and expand my professional network