Omar Gonzalez
Technical Support Engineer at Nice
Based in Medellín, Colombia
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Seniority
Staff
Department
Information Technology
Location
Medellín
Industry
Software Development
Company size
14K
Contact information
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o•••••••@nice.com
Phone
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Background
About Omar Gonzalez
As a Support Engineer at NICE, I leverage my technical and interpersonal skills to provide exceptional customer service and support. I have over two years of experience in the customer service industry, working with LiveVox and NICE. I am also proficient in Python and machine learning algorithms, which I use to analyze data and improve customer satisfaction. I hold an IBM Python Data Science Professional Certificate from edX and a degree in Electronic Engineering from Universidad Nacional Experimental Politécnica 'Antonio José de Sucre'. My goal is to continue learning and growing as a customer service professional, while applying my technical skills to solve real-world problems.
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