Omar Kazmi

Background

About Omar Kazmi

As a previous IT Operations Major Incident Manager at DXC Technology, I have over 10 years of extensive IT experience in delivering effective and efficient solutions for global IT strategy and operations. I am proficient in managing and coordinating the resolution of major IT incidents on a global scale, ensuring mitigation to all major business impacts met with excellent business client satisfaction feedback. I have achieved hours logged driving P1-P2 IT major incident calls for assigned clients' business solution applications on various Big Data, Webhosting, SaaS, Databases. and a variety of production business applications platforms/portals. In addition to my expertise in IT triage and analysis, I also have a strong background in hardware and software break/fix, network security administration, server integration, and operations management. I am skilled in all aspects of technical procedure compositions, always revolving around excellent customer service and evolving interpersonal skills. I am a successful leader, mentor, and team player, who is always eager to learn and grow. My mission is to provide high-quality IT service solutions that meet the needs and expectations of my clients and stakeholders.