Omar Olivas

Background

About Omar Olivas

At the forefront of AT & T's technological advancements, my role as Associate Director has been pivotal in delivering solutions that enhance both business operations and individual performance across a vast network of call center representatives and managers. Our team's collaborative efforts have been instrumental in deploying multiple Salesforce tools to over contact center agents. My proficiency in CRM and call center technologies, combined with a strategic approach to resource and project management, has enabled the development of tools that significantly improve performance tracking and process optimization. With an unwavering commitment to technical excellence and user experience, I am dedicated to supporting advancements through innovative technology and data-driven decision-making.