Omendra Rajput

Background

About Omendra Rajput

Targeting assignments as a Design Engineer / Solution Architect with an organization of reputeSkills in conducting various reviews, tracking the performance of projects for enhancing the performance of project deliveryA person who committed to give the best of his quality at everything that he do.who will always improve his values to support and qualified in accordance with company requirements.Technically sophisticated & business savvy professional with over 15 years of experience in Configuration Management, IT Service Management, SLA Management & Governance, Team Management & Mentoring, Operational Support and Problem Management, Leading & mentoring teams for successful project implementation while ensuring a high-quality customer experience, elevating customer satisfaction in line with SLAs and work processes.Derived and implemented suitable metrics at various levels, to effectively ensure the delivery of service and implemented appropriate levels of support desk and drastically brought down the escalationsDeployed Business Continuity Process/Disaster Recovery practices for 100% process compliance with proven skills in monitoring SLAs, ensuring timely closure of priority tickets, handle escalations, implementing & migrating systems to upgraded versions to achieve maximum efficiency in various operationsAssessing the effectiveness of change management approach; securing approval of change; processing Emergency Change Requests and publishing change notificationsManaged P1 & P2 incidents/problems with high client impact, led the troubleshooting process for prompt resolution and provided 3rd & 4th level incident management services provided remotelySolution-oriented with excellent communication, interpersonal & analytical skills with proven skills in diagnosing the technical problems and delivering complex projects before time.