Omran Fallatah

Background

About Omran Fallatah

Results-driven Cloud Engineer with a strong foundation in computer engineering and extensive hands-on experience in supporting Google Cloud Platform (GCP) environments. Currently driving customer success at CNTXT, I provide frontline technical support by addressing cloud infrastructure queries, troubleshooting issues, assisting with service configurations, and guiding customers through billing and usage concerns. I collaborate with cross-functional teams to ensure timely issue resolution and escalate complex technical problems when necessary. Previously, at Salam, I honed my troubleshooting and system administration skills through IT operations and user support roles, cultivating a customer-first approach to cloud support. Certified in Google Cloud (PCA & ACE), CompTIA Cloud+, and ITIL® v4, I bring a proactive, solutionoriented approach to every challenge. Passionate about cloud technologies and continuous learning, I thrive in dynamic environments where I can contribute to scalable, secure, and customer-centric solutions.