Onkar Aher
Associate Manager - Account Management at Sutherland
Based in Mumbai, India
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Seniority
Manager
Department
Customer/Client Service
Location
Mumbai
Industry
IT Services and IT Consulting
Company size
63K
Contact information
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o•••••••@sutherlandglobal.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Onkar Aher
Dynamic Associate Manager - Account Management with over 05 plus years of expertise in the travel and aviation sector, specializing in customer service excellence, operational management, and leadership across fast-paced environments. Proven track record in optimizing team performance and delivering superior customer satisfaction for leading airlines such as Air India and Vistara. Key strengths include- Customer Service Leadership: Skilled in managing large teams in airline customer service processes, driving improvements in handling complex issues, and enhancing overall service delivery- Amadeus & Salesforce CRM Expertise: Proficient in managing bookings, ticketing, and customer relationships using top industry tools like Amadeus and Salesforce, ensuring seamless customer experiences- Operational Excellence & Manpower Planning: Adept at workforce and capacity planning, monitoring key performance indicators, and aligning resources with operational demands to meet on-time performance targets- Microsoft Office 365 Suite Mastery: Extensive experience utilizing MS Office 365 (Excel, Word, PowerPoint) for report generation, data analysis, and creating detailed operational presentations- Leadership & Team Development: Demonstrated success in leading high-performing teams, fostering a culture of excellence, and delivering ongoing training and mentorship to enhance productivity and quality of service. Certified Lean Six Sigma Green Belt and IATA Certified, with a commitment to continuous improvement and delivering strategic solutions that support the operational goals of leading international airlines like Qatar Airways, Cathay Pacific Airlines, and beyond.
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