Opal Watson

Background

About Opal Watson

Restaurant/Hospitality professional with responsibility for management of multi-unit restaurant locations to profitability and attainment of multi-million-dollar revenue goals. Skilled in recruiting, development and retention of top talent and committed to excellence in employee performance, procedures, safety, and the customer experience. • Create and execute vision for stellar customer experiences -Train and motivate staff to deliver meaningful and satisfying customer interactions that result in return visits, positive reviews, and referrals of their family and friends • Establish aggressive annual revenue and profit targets for locations under management -Coach and motivate team to help achieve targets on daily, weekly, monthly basis -Monitor budget performance with direct reports and other members of site leadership to manage profitability and uses of available funds -Work with site leadership on increasing profitability through creative methods and attention to detail • Viewed as a leader in the Employee Development activities to feed the pipeline of future leaders -Created systematic structure for one-on-one interactions for mentoring and coaching -Providing opportunities for job assignments to broaden skills -Modeling the behaviors for success to illustrate a leadership model that is aligned with the Ruby Slipper culture • Review the work of the management team in key areas to enhance their mastery of critical success factors -Staffing PAR’s and scheduling for business needs and special events • Responsible for interacting and reporting results to Senior Operations team members on a weekly basis -Share best practices learned through working with multiple-units to allow others to benefit from the success we experience -Make presentations to Senior Leadership and peers on processes and operational analysis that would help others with their own learning curve