Oren Shpigel

Background

About Oren Shpigel

A successful, results-oriented, creative Departmental Manager with a proven track record of significantly improving service quality and customer satisfaction through my exceptional management and team building skills. I have also created a strong professional reputation as a skilled consulting professional with particular prowess in People Management and Customer Relationship Management, which I have demonstrated through managing customer success teams in many areas, including Professional Services Engineering, Program Delivery, and TAM/SAM.As a Departmental Manager at RSA and Outseer, I work to build and manage a team of customer success managers to ensure a high level of customer satisfaction and retention, providing tailored service and creative solutions for top-tier global firms such as Lloyds and Barclays. I also successfully identify process improvements and enhancements to support Professional Services and Sales Strategies, and efficiently manage, hire, and mentor both domestic and international teams to create an environment of curiosity, encouragement, and technical and commercial growth.With a proven track record of management and client care in the Cybersecurity and Digital Risk Management industry, I have demonstrated exceptional problem-solving skills that have resulted in high-level business solutions for elite global clients, and exceptional management skills that have improved team productivity and internal communication. I have a passion for the field and obtained a Bachelor’s Degree with Distinction in Computer Science from IDC Herzliya. On top of my degree, I also speak English at a very high professional level, having frequently directed teams and projects located abroad, and interacting frequently with global markets.