Oreoluwa Oguntoye

Background

About Oreoluwa Oguntoye

As an experience professional with 15 years in the telecommunication industry in Nigeria, my experience spans in contact center operations leadership, Loyalty, and Retention (Outbound), Customer Experience, Reporting & Planning and Workforce Management. Currently, my focus as a Workforce Management specialist is to optimize performance, resource management, ensure operational efficiency through strategic management which contribute to year -on-year reduction in attrition level by enhancing good working conditions. These has also involved leading teams in support service, identify opportunities to improve and implement data -driven solution to enhance productivity. I bring a result driven approach to manage and optimize management initiatives, business operations and tackle challenges to deliver measurable results. I am also open to learning and stay up to date with the best practices in workforce and operations management, bringing a customer- centric approach initiatives for successful implementing organizational efficiency and growth.