Ori Chen

Background

About Ori Chen

I'm a customer success and technical leader with 15 years of experience managing & leading teams and customer relationships worldwide. With 12 years of technical leadership experience, I turned to customer success and sales roles to combine my deep technical services skills to take customer success to a new level- I led customer success, adoption, growth, services & technical support through all major regions worldwide to winning results, expansions, renewals and business growth- Grew adoption, trust and revenue with customers over 5M ARR spend, unlocking value while supporting renewal, up and cross sells- Managed people from 20 different countries and cultures, while building and growing stronger and better teams- Enterprise customers & B2B success and ITSM expertise, customer management, delivery and execution of software projects- Jira Service Management, Zendesk, Freshdesk, management and implementation of complete service systems.and processes, including integration and governance of internal and external support processes- Improved NPS, CSAT and customer migrations to cloud, exceeding KPIs- Vendor management - setup, negotiations and day to day management of BPO and 3rd party contacts centers, NOCs and SOCs with 100+ agents- Data driven and sales blending in Cyber, Telecom, Finance & Operations, always striving to win and facilitate company growth- Managed and grew my teams, supported employees growth and career momentum.