Osmar Blanco

Background

About Osmar Blanco

Dynamic Contact Center professional with over 25 years successful experience leading remote, on-site, and hybrid teams of up to employees across on/near/and offshore geographies. Inspiring strategic vision, and delivering operational excellence, and culture transformation for world-class, multinational providers of customer service, technical support, and customer engagement services. Vast experience across channels and verticals including voice, chat, social, Async IM, and live virtual. Directed the planning, launch, and long-term success of 11 diverse contact centers and successfully integrated global operating models to US operations by inspiring effective collaboration, partnership, and execution from local and global cross functional teams. Fully Bilingual in Spanish with accomplishments like the state's 3rd best ranking in Top 100 Best Places to Work, and Call Center of the Year from Call Center Magazine among industry, state, and company awards for employee satisfaction, technology innovation, and net promoter scores. Humble beginnings and life changing mentors nurtured high approachability, servitude leadership, and deep responsibility. Combined with years of dedication and achievements forging in-depth know-how, and high self-confidence, fuel my passion for impacting people’s lives and helping teams and individuals grow, execute, and transform, into our very best! Leveraging strong process improvement and culture development skills, I thrive in translating strategic vision into effective systems and highly engaged teams that deliver exceptional customer and employee experiences.