Osmar Mello

Background

About Osmar Mello

Global IT Operations and Service Management leader with 20+ years of experience driving transformation, reliability, and operational excellence across multinational/global corporations and high-growth startups. Recognized for building and scaling 24x7 Command Centers (NOC/SRE), improving operational maturity, and leading multi-country teams to measurable results — including 75% fewer major outages YoY, record-breaking incident response performance, and 35% cost efficiency after cloud migration. Passionate about building resilient systems, empowering global teams, and connecting technology execution with strategic business outcomes. Combining deep expertise in ITSM, EUC (End User Computing), CloudOps, and Observability, I help organizations strengthen service reliability while modernizing their technology ecosystems. Certified across AWS, Google Cloud, ITIL, ISO, and Agile frameworks, I balance strategic vision with hands-on leadership to ensure performance, compliance, and scalability. As a people-centric and data-driven leader, I foster collaboration between Engineering, Product, and operations, ensuring technology initiatives directly support business growth. My focus: operational resilience, proactive observability, and continuous service improvement - turning challenges into opportunities for efficiency and innovation.