Othell Hamilton

Background

About Othell Hamilton

A technical leader & manager, system integrator, developer, project manager, business developer, and strategist who combines technical aptitude, vital planning and methodologies, visionary thinking, and solid business judgment to drive business processes and technology decisions. Adept at mentoring people and organizations to develop successful IT strategies, prioritization of projects, needs analysis, budget planning, vendor relationship management, process improvements, and implementing result-oriented changes using best practices tailored to the customer's needs. I have provided Contact Center multi-channel design, installation and integration work for BNSF, Bank of America, EDS, IBM, Avaya, Allstate. I provided other contact center services, such as assessments, design, project management, installation and configuration of Genesys, Cisco ICM, Periphonics, Siebel CTI, Aspect TCS,etc. for other companies, including Prudential, TransCore, Navy Federal Credit Union, Hyatt, BB & T, BMC Software, Boeing, CAS, Coca Cola Enterprise, Covisint, Disney, Express Link, Hertz, Lexus Nexus, Miami Dade County, Roche Diagnostics, SunTrust, Teva Neuroscience Corporation, SBC, ABB, Avanta, Nestle, Metavante, MBNA, Protection One, Mrs. Baird's Bakeries, Hotels.com, Expedia, Inc. and Lockheed Martin.