Otto O.

Background

About Otto O.

I am an IT professional with 14 years of experience, specialising in Salesforce, SAP (CRM | ERP), technical support, and data analysis with Power BI. I have extensive experience working with global teams, using English and Portuguese as the main languages of communication, ensuring smooth and efficient support across various regions. Currently, I work at Stellantis, providing specialised support on the Salesforce platform, actively participating in strategic campaigns such as new vehicle launches and sales promotions. I am also proficient in using tools like TOPdesk and F10 for service desk management, SLA control, and KPI monitoring. Key Competencies: Specialised technical support for Salesforce and SAP (CRM | ERP), ensuring business continuity; Configuration and customisation of Salesforce and SAP for marketing and sales campaigns; Collaboration with development teams for continuous improvements; Administration of Active Directory, remote access, and network support; Expertise in Microsoft Office and advanced spreadsheet development with VBA/Macros; Data analysis and KPI monitoring using Power BI; Service desk management with TOPdesk and F10, and a focus on resolving critical issues efficiently. Throughout my career, I have consistently aimed to provide innovative, high-impact solutions while ensuring effective communication with the global teams I collaborate with daily.