Ovidiu Preotescu

Background

About Ovidiu Preotescu

Professional Experience- Team Lead of Europe Exceptions CoE dCEM team for PC3(ECS) at SAP - Digital Customer Engagement Manager at SAP - SAP Basis Delivery Manager at IBM and Kyndryl - SAP Basis Service Delivery Manager at IBM - SAP Basis Product Delivery Lead at Siemens, HP and IBM - Senior SAP Basis Administrator at Siemens Working in SAP Basis Area since 2008: • Primary point of contact for SAP RISE customers, providing technical guidance, project management and support. Facilitate smooth transitions to SAP Enterprise Cloud Services, addressing customer queries, managing service delivery, and driving continuous improvement. Collaborating closely with various SAP teams, ensure customer success by resolving issues, overseeing maintenance activities, and offering expertise in SAP technologies, while also participating in customer meetings and presentations. Focused on customer engagement and service excellence. • Management and leadership in a multi-client and multi-project atmosphere, driving a team of 40+ engineers from CZ, PL, HU, RO and IN to manage SAP customers from their end to end cycle: Sales, Onboarding, Build, Operations, Projects and exits. • Building and growing SAP Basis teams (SAP, OS and Support Teams). Training and coaching team members. Conducting technical and soft skills interviews, selecting qualified candidates, and facilitating smooth onboarding for successful applicants. • Supporting customers from end to end cycle: offering, migration in, delivery, projects, migration out with attention to customer needs based on specific customer business requirements. Build and maintain strong relationship with customers, identifying customer needs/ to bring new business • Project management of various projects totally or partially, from initialization to closure. • Strong SAP BASIS Technical skills, Network, Linux and Windows Administration skills. Troubleshooting of infrastructure, OS, DB or Applications. Performance Tuning at DB and Application end. Solutioning of SAP systems. • Using standardized practices for Incident, change and problem management as per ITIL standards, Agile methodology for delivery, Waterfall for Project Management. During this time I was working for several clients belonging to different industries, operating SAP products over Multi Cloud infrastructures(AWS, Azure, IBM Cloud), running on all major operating systems, databases, SAP and Non-SAP products running over visualized(LPAR, VMware) or bare metal (pHANA) servers.