Pablo Cavallieri

Background

About Pablo Cavallieri

With extensive experience in the area of ​​Information Technology, I stand out for my ability to deal with processes and operations that guarantee customer and user satisfaction. I work with time management, process optimization and problem solving and calls, having technical and practical knowledge in Integrated System (ERP) and IT Infrastructure. My work includes customer service, computer maintenance and formatting, printer installation and maintenance, and support for the Office Package and various software. Currently, as a Junior Support Analyst at LINX, my main responsibility is to provide technical assistance to users of the ERP system, helping to resolve problems and clarify doubts related to the system. I customize and adjust the ERP according to the company's specific needs, ensuring that the system perfectly meets business processes and optimizes operations, ensuring that all areas of the company are integrated and functioning harmoniously. Previously, I led backup monitoring and follow-up, reorganizing the sector and demands, updating and restructuring processes, receiving great feedback for my performance. I provided support to the representation sector, helping sales representatives of the system from installation to resolving doubts, and held meetings to ensure the correct use of the system and assertive sales. In addition, I managed and administered EAD platform activities, offering courses and training on the system, and performing tasks related to system updates, server migration and SQL demands. I am constantly evolving and looking for professional growth, so I aim for positions and professional development in the project area, taking advantage of the learning opportunities and experiences with my current position, which can help me obtain opportunities as a Project Analyst, Project Coordinator and leadership positions in this area. I also aim to obtain experiences, opportunities and develop skills with activities and challenges in the area of ​​IT, IT Governance, with tasks in Scrum, ITIL and Project Management, targeting skills that I already have and that will certainly make a difference wherever I work, improving processes and leveraging results. Willing to obtain more technical training that will give me differentiators in the market and professional career, with availability to change housing in other locations and travel for work. IT Governance - Project Management - IT Support - Leadership - Projects