Pablo Consuegra
Director, Customer Experience Modernization - Business Transformation at Toronto Hydro
Based in Canada
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Seniority
Other
Department
Other
Location
Canada
Industry
Utilities
Company size
1.9K
Contact information
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p•••••••@torontohydro.com
Phone
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Background
About Pablo Consuegra
I am a strategic and passionate leader with strong critical thinking abilities who supports enterprise business transformation to produce tangible results that add value to stakeholders. Over the years, I've had the opportunity to fulfill multiple leading roles in Financial Services and FinTech as an internal consultant, accountable for high performance multi-disciplinary teams, managing programs leading process engineering through operational excellence, technology implementation in RPA, AI, OCR, NPL, Machine Learning, Custom Automation, digital adoption. In addition, applying my extensive Lean Six Sigma, PMP and Agile experience and certifications to design and re-engineer business processes for effectiveness to promote innovation, cost reduction, revenue enablement, customer experience, risk management and employee engagement while leading people, and systems change management. I have demonstrated through my proven record the ability to improve financial results, service delivery, customer experience, team performance and technology stack through business transformation and remarkable collaboration to optimize overall business with high performing results. As a professional engineer under the regulated entity Professional Engineers of Ontario I am enthusiastic about innovation leveraging enabled - cutting edge technology to deliver business transformation.
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