Padraig McClean

Background

About Padraig McClean

I’m an experienced Service Management professional with a strong background in ITIL, Problem Management, and operational excellence. Over the past several years at Salesforce Business Technology, I’ve led high-impact initiatives that improved root cause analysis, incident resolution, and service reliability. I thrive at the intersection of people, process, and technology — using data-driven insights, automation, and AI-powered tools to streamline workflows and reduce complexity for global teams. Known for my ability to lead cross-functional collaboration, I drive continuous improvement, vendor performance, and measurable business outcomes. I’m passionate about building resilient IT operations, empowering teams with the right tools, and shaping the future of service delivery through innovation.