Pam Smith

Background

About Pam Smith

Results oriented professional offering over twenty years experience in the financial services and payment industries leading in all aspects of retail operations, improving efficiencies mitigating risk, audit compliance, product development and implementation, procedural development, marketing, team development leadership & training, consultative sales and portfolio management, generating profitable revenues. During my career I have held the positions of Operations Officer, Bank Internal Auditor, Branch Manager, Regional and District Business Development and Relationship Manager, Treasury Management and Bankcard/Credit Card Manager. Retail Operations primary objective to ensure regulatory compliant, reducing risk exposure, ensure consistently updated regulatory procedures are written, implemented and followed; appropriate team and new team member onboarding training processes are implemented, appropriately scheduled audits are conducted and identify areas of concern and implement corrective action identifying procedural pitfalls. Sales and management professional with proven ability to exceed sales goals, manage key relationships, develop new business and exceed financial goals in highly competitive business environments. I have enjoyed much success developing valuable, long lasting and essential relationships both internally and externally, growing net revenue, ensuring exemplary customer service, identifying needs and providing solutions resulting in long term retention and loyalty which has brought me and the companies for which I have worked great satisfaction and success. Build high performing teams; coach, mentor, train, motivate and reward team members to achieve exceptional performance. Strong work ethic leading by example with integrity, enthusiasm and encouragement demonstrating a "Can do" spirit!*Strong organizational skills, attention to detail *Meets schedules & deadlines *Problem solving *Write procedures, proposals, reviews