Pam Wagner

Background

About Pam Wagner

With over 17 years of experience in the computer and network security industry, I’ve built a career dedicated to operational excellence and delivering measurable value to both clients and vendors. My background spans Operations Management, Service Management, Vendor Management, and Procurement, with a specialization in the MSP space. I’ve driven key initiatives, including increasing vendor contract renewal rates by 20% and reducing procurement cycle times by 30%. Additionally, I’ve led License Management and Solution Selling efforts, contributing to a 15% year-over-year increase in sales revenue while maintaining a 95% customer satisfaction rate. Now, I am eager to leverage this experience as I transition into a Customer Success Manager role. My passion lies in understanding customers’ unique challenges, building lasting relationships, and ensuring they achieve their desired outcomes through the solutions we provide. I thrive on helping clients realize the full potential of their investments, adopting a customer-first mindset in everything I do. Outside of work, I enjoy staying active and connected with nature—whether it’s hiking scenic trails, kayaking on the water, or spending quality time with my family. These pursuits bring balance and a fresh perspective, both personally and professionally.