Pankaj Dobhal

Background

About Pankaj Dobhal

With over 26 years of leadership experience in shared services and global service delivery, I bring deep expertise in driving operational excellence and business transformation across industries. My background spans the entire value chain of High-Tech Manufacturing, Banking & Financial Services, and Fintech—covering pre-sales, solution design, blueprinting, ISP transitions, digital infrastructure setup, governance, operations delivery, and data-driven performance management. I have a proven track record of leading turnarounds in business performance and client relationships, delivering measurable business outcomes while fostering high employee engagement. I’ve successfully partnered with C-suite leaders, global process owners, and controllers across the Americas, EMEA, China, and Southeast Asia to drive transformation aligned with strategic objectives. As a Global Delivery Leader (GDL) for Finance & Accounting, I specialize in the Record to Report (R2R) domain and am now expanding into Source to Pay (S2P), Contract to Cash (C2C), and HRO. My cross-functional leadership ensures consistent delivery, innovation, and compliance across service lines. I am: Green Belt and Black Belt certified in Six Sigma and Lean methodologies MIT-certified in Artificial Intelligence: Implications for Business Strategy A graduate of the Japan Kaizen Study Mission, with firsthand learning of Genchi Genbutsu, Gemba Walks, and Toyota Production System (TPS) My experience includes building and leading high-performing teams across India, China, SEA, LATAM, the U.S, and Europe, driving clients toward industry benchmarks and best-in-class operations. I’ve managed complex transitions in Ireland, UK, France, Germany, Malaysia, Hungary, Middle East, and the U.S, with a strong focus on offshoring consulting and captive transformation. Core specializations include: Controllership, R2R, S2P, C2C, HRO, Lean Digital Transformation, AI Implementation, Business Development, Client Relationship Management, Project Management, People Leadership, Operations Strategy, and F&A Product Innovation.