Pankaj Kumar Gupta

Background

About Pankaj Kumar Gupta

Working as a Service Delivery Manager for both International and Domestic projects.Global Service Delivery & Operations - Established, deployed and consolidated Serviceoperations. Ability to work in complex multitasking, fast paced and pressured environments. Exposure in understanding & adopting emerging trends & techniques, addressing industry requirements to achieve organizational objectives.Vendor Sourcing/Vendor Relations - Track record for building strong relations with the right vendors to reduce costs, improves support/service, and support strategic goals.Leadership & Talent Development - Ability to attract and lead top IT talent, inspire excellence, and create team cultures based on performance and innovation.Core Competencies IT Service Management- ITSM concepts, practices and Continual Service Improvement Global Service Delivery Management Remote Infrastructure Management Services Technical Service Desk (L1-L3)Management Service Level Management Customer Satisfaction Practice Managed Services IT Best Practices – ISO ITIL, ISMS MS Word, MS Excel, MS PowerPoint, MS Visio Experience on Analytics work and MIS research