Pankaj Thool

Background

About Pankaj Thool

With 8+ years of experience in IT operations, infrastructure, and global support, I specialize in ensuring business continuity for large organizations. At Capgemini Japan KK (Tokyo HQ), I support and manage IT services for over 1,500 internal employees, enabling them to perform without disruption. I’m more than just a troubleshooter - I act as a bridge between technology and people, ensuring IT adds value to business goals. Certified in ITIL-4, CCNA, AWS and fluent in English and Japanese, I thrive in multicultural environments where adaptability and communication are just as important as technical expertise. Highlights & Strengths: • Scale of Impact: Supporting 1,500+ employees with end-to-end IT operations. • Future-Ready IT: Skilled in Intune, SCCM, Autopilot, Azure AD, and M365 to drive modern workplace solutions. • Global Collaboration: Experience in APAC & multinational teams; bilingual in EN/JP. • Leadership Mindset: Trusted by executives and colleagues for quick solutions, clear communication, and proactive service. • Beyond IT: Known for process improvement, asset lifecycle optimization, and aligning IT with business strategy. Vision: To step into an IT Manager/SDM/PM role, where I can lead teams, drive IT transformation, and deliver measurable business value.