Parag Sharma

Background

About Parag Sharma

Experienced Customer Service Representative with Expertise in Business Development and Customer ExperienceLooking for a dedicated and experienced customer service representative who excels at providing technical assistance and excellent customer service? Look no further! I am a highly motivated customer service professional with over 9 years of experience in the industry. My expertise includes gathering and verifying customer information effectively, assisting customers with appropriate information, and achieving key performance metrics indicated by team leaders.My experience in business development includes building relationships with 20+ new clients by compiling pitches using Microsoft PowerPoint presentations. I have also conducted research on statistical data with respect to competitors to build and maintain relationships with vendors and customers. As a customer service assistant, I have resolved customer complaints and issued refunds as needed, while maintaining an accurate CRM database by entering and updating client information.In my previous role as a customer experience specialist, I responded promptly and professionally to incoming customer inquiries via telephone or email and maintained an updated knowledge of the organization's products, services, and customer service policies. I also documented customer interactions when necessary, compiled documents, and forwarded information to interested parties.With a proven track record of providing exceptional customer service and technical assistance, I am confident that I can be an asset to any organization that values customer satisfaction. Whether it's gathering and verifying customer information or resolving customer complaints, I am dedicated to providing the best possible service to each and every customer.