Param Sethi
Director, Worldwide Support at Nutanix at Nutanix
Based in Fremont, United States
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Seniority
Director
Department
Operations
Location
Fremont
Industry
Software Development
Company size
9.6K
Contact information
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p•••••••@nutanix.com
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Background
About Param Sethi
20+ years of proven leadership experience driving service delivery, strategy, programs, operations and CX in small (pre-IPO), mid-size, large enterprise, public sector and service provider environments • Built and scaled service and support operations in US, LATAM and APAC • Led geographically distributed direct and matrix high-performance teams of ~70 IC’s & managers • Developed and monetized support offers to enhance CX (CSAT ~90%), drive adoption and reduce churn • Solid M&A service integration experience • Managed service impacting crisis situations turning around customer experience • Promoted giving back as a core value of team culture to drive community impact & employee satisfaction • Significant experience leveraging leading CRM, collaboration and analytics platforms, knowledge management tools & automation workflows
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