Paramveer Birdi
Merchandise Associate at The Home Depot
Based in Saint John, Canada
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Seniority
Staff
Department
Operations
Location
Saint John
Industry
Retail
Company size
130K
Contact information
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p•••••••@homedepot.com
Phone
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Background
About Paramveer Birdi
As a Technical Support Associate at Transcom, I support Apple technical support calls including IOS, IPadOS and WatchOS. I give the best resolution according to the issue by isolating and guiding the customer throughout the process. I have a satisfaction rate of 96% from the customers and excellent reviews from my team leader. I have an Associate's degree in Electrical, Electronic and Communications Engineering Technology/Technician from Seneca College, and multiple certifications in CCNA, Microsoft 365 Fundamentals, and CompTIA A+. I have also worked as a Technical Support Agent at TTEC, where I resolved technical issues for working employees in various campaigns. I decreased the number of issues each day by 10% by utilizing resources such as knowledge base, websites and help desk tools. I am passionate about learning new skills and technologies, and I enjoy sharing my hobbies like singing, anime, tv series, and trading with others. My goal is to stand out for myself and my family. I am a team player, a problem solver, and a customer service enthusiast.
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