Parimala Nb

Background

About Parimala Nb

Professional Summary 13 years of IT industry experience in product development, testing and advanced support. • Team Lead from 7+ years. • Mentor and SME on the product functionality. • Participate in field-follow of new product builds and conduct meetings with customers to collect their voice and understand the pain points. • Good verbal and written communication skills, professional attitude and self-motivated with strong work ethics as per industry standards. • Challengeable, flexible, proactive, effective team player and hunger to learn & adapt new skills and technologies. • Six-sigma Green belt trained & certified. • Conduct Technical interviews to bring talented candidates onboard. • Provide monthly and yearly team performance metrics. Technical Strengths: Trouble-shooting, analytical and problem-solving skills. Good at performing 360°analysis for the product related issues/incidents. • Hands-on experience in providing work arounds and immediate solutions for priority issues faced by customers/end-users. • Excellent skills in Technical Reviews and Process Audits. • Possess an excellent eye for detail and perfection. • Expertise in conducting Technical interviews for Product support and development team.