Parth Kumbhani

Background

About Parth Kumbhani

Gatestone & company inc Technical Support Representative November 2022 - Present • Provided knowledgeable technical support and troubleshooting guidance pertaining to wifi network and internet issues, cable tv, satellite TV, IPTV and home phone services and resolving 50+ tickets weekly. • Install, configure, and maintain computer hardware, software, and network equipment • Established a comprehensive database of 60+ common issues and solutions within the Active Directory service desk framework; this resource became the go-to reference for the team, increasing knowledge transfer efficiency. • Performed a variety of network problem analysis and monitoring tasks; monitored network management systems and respond appropriately to user requests and problem. • Collaborated with the IT team to escalate and resolve complex technical problems. • Conducted thorough assessments of complex technical challenges, developing actionable strategies that led to a 80% reduction in repeat incidents over six months, thereby improving overall system reliability and performance. The Octopus Tech Help Desk Support July 2020 - April 2021 • Assisted in troubleshooting hardware and software issues for internal users, reducing downtime by 30%. • Supported the installation and maintenance of software and hardware across 100+ workstations • Logged, tracked, and prioritized user requests in a ticketing system, ensuring timely resolution of issues. • Provided on-site and remote technical support to employees, guiding them through issue effective resolution. • Providing customer support and technical assistance via phone and written correspondence. • Utilizing logical and critical thinking skills to solve complex technical issues.