Parth Pillai
Senior Operations Manager at Iqor India
Based in India
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Seniority
Other
Department
Other
Location
India
Industry
Outsourcing/Offshoring
Company size
729
Contact information
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p•••••••@iqor.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Parth Pillai
Senior Manager – Operations | BPO Leadership | Global Service Delivery Seasoned operations leader with 18+ years of experience managing high-performing teams across remote and in-center delivery models. Proven success in leading large-scale BPO operations across industries including credit cards, satellite TV, debt recovery, retail, and banking. Skilled in collections management, escalation handling, customer retention, and service delivery. Known for a people-centric, data-driven leadership style that drives operational efficiency, quality, revenue growth, and customer satisfaction. Experienced in aligning business goals with process transformation and KPI delivery in global environments. Core Skills: Operations Strategy | SLA Governance | Team Leadership | Process Improvement | Cost Optimization | Global Delivery | CX & Retention | Compliance
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