Parul Jindal

Background

About Parul Jindal

Working in IT industry for 10 years into Genesys CTI Framework. • Good experience of Oracle Database and developing SQL Queries. • Worked on Designing the Physical and Logical Architecture of the Call Flow. • Experience in handling the fail over of the calls by implementing the Alternate Flow for the Current call as well as for the upcoming call as and when required without the loss of any Interaction Data. • Experience in Migration activities which includes deployment and troubleshooting of various applications, coordination with the teams. • Support of Genesys Multi-site Environment and responsible for implementing different projects, testing and troubleshooting of Genesys solutions. • Have analytical mindset, strong team skill, fast-learning ability, troubleshooting expertise and versatility to resolve multifaceted issues despite the challenges of changing priorities. • An effective communicator with good problem solving and valuable experience in handling calls during Outages and driving discussions to logical solutions.