Parul Semwal

Background

About Parul Semwal

As an Operations Manager at Teleperformance,I possess a diverse range of competencies that have been honed over the years. With a background in IT services, including digital, technology, consulting, and operations services, I have been instrumental in overseeing and managing performance goals for my team of Assistant Managers, Team Leaders and SME's. My current role entails managing SLA/KPI's such as Utilization, Quality Capacity, and project delivery, alongside making necessary process adjustments and ensuring policies, procedures, and standards are followed. I am also responsible for preparing and leading business reviews across cross-functions, including weekly, monthly, and quarterly reviews. My ability to create and maintain trustworthy relationships with client POC's has been a significant factor in driving successful projects. As a people-oriented individual, I believe in driving people engagement, development, and wellness activities. I work together with all support departments/areas to remove any roadblocks to operations success and maximize project results. My diverse skillset and experience in team management, coupled with my ability to drive results through people engagement, make me a valuable asset to any organization. I am confident in my ability to excel in any role that demands excellent communication, leadership, and organizational skills, and I am committed to achieving success in my career.