Pat Grace

Background

About Pat Grace

Results driven technology sales professional with over 20 years of enterprise Data Center infrastructure and Account Management experience in SLED/Commercial customers. • Motivated, flexible and organized, able to prioritize and creatively accomplish multiple tasks in a fast-paced environment working with multiple virtual teams. • Knowledgeable on understanding and uncovering business challenges, establishing & managing relationships and moving customers towards deeper trusted-advisor status for long-term company loyalty and revenue value. • Skilled in customer-facing and company-facing verbal, interpersonal and written communication and presentations. Confident delivery of technical product information and leadership in customer engagements. • Experienced in business processes, operational support and understanding of contracts, SLA’s and project implementation. • Effective customer advocate – builder of consensus for timely internal & external support on customer needs and resolving conflicts and issues cross-functionally to ensure maximum customer satisfaction, retention and account growth. • Develop internal and external ISV/OEM relationships to extend/leverage sales team and deliver unique solutions that drive business value, increased ROI and lower TCO.