Pat Warner
Senior Manager, Service Bench Product Development at Asurion
Based in Herndon, United States
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Seniority
Manager
Department
Operations
Location
Herndon
Industry
IT Services and IT Consulting
Company size
17K
Contact information
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p•••••••@asurion.com
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Background
About Pat Warner
Accomplished Director with extensive experience in enterprise-wide program management with a focus on large IT project delivery and technology integrations and divestitures. Expert in the execution of high priority, high visibility IT programs and projects, including mobile applications, web, software and information services combined with management of the overall and day-to-day relationship with third party partners. Demonstrated success at building strong internal culture and nurturing promising talent. SPECIALTIES Complex Project Delivery • Multi-National Programs • Enterprise IT Integrations and Divestitures Team Building & Leadership Development Program & Project Management • Change & Risk Management KEY ACCOMPLISHMENTS Mobile Application Development & Delivery - Initial launch and recurring biweekly releases of cloud based, React Native mobile app for major appliance, phone screen and battery repair technicians. Features allow ~1.5K and growing average daily users across ~600 companies to manage their daily assigned jobs, order and receive parts, provide estimates, invoice and collect payment from customers, etc. Technology Integrations and Divestitures Executed program resulting in successful, on time migration of most of K12’s High School and Middle School students (>50K) from one 3rd party LMS provider to another including the migration of a large course catalog. Delivered successful on-time divestiture of the ~$2B sale of AOL’s Internet Service Provider (ISP) businesses in France, Germany and the UK as well as the divestiture of the ISP businesses in Australia and Japan. Team Building & Leadership Development - Lead diverse teams of Technical Product and Project Managers (~45 including 3 manager level direct reports), web & mobile app development teams consisting of 20-30 developers, QA engineers and project managers. Career stewardship and mentoring resulting in establishing achievable career plans, paths and securing team promotions. Business & Internal Customer Relationship Management • Web Product Accessibility Compliance
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