Patience E. Nwafor

Background

About Patience E. Nwafor

Welcome to my profile My name is Patience E. Nwafor. I am a Customer Service Expert, Social Media Manager, Tele Loan Recovery and Marketing specialist. I have a B.sc in Finance from the University of Benin. With time, I have learnt to develop my self through work experience, taking professional trainings and courses to improve my leadership and soft skills for career advancement. I have 4 years combined experience working in Microfinance Bank, Fintech start-ups and Loan Recovery Agencies. My expertise includes but not limited to; Customer Service, Social Media/Community Management, Tele loan recovery and marketing, Content Creation, B2B and B2C Relationship Management, Team Management, Report writing. With my vast experience, soft skills and proven track work record, I can grow your company's customer base through my result-driven client engagement strategies by helping your company build good brand image, reduce customer churn, increase retention and loyalty. You need me in your team because. I am dynamic. Different complaints come in daily from customers, being able to handle and resolve all complaint is my passion. I am empathetic. Putting my self in customers shoes help me know the best way to attend to their needs. I am an excellent communicator and a problem solver. I have ability to use different software tools like slack, apple business chats, Exel, saas, CRM etc. I am versatile. I can function in different roles if need be. Work with me pnwafor128@gmail.com +2348153205068 DM