Patience Phiri

Background

About Patience Phiri

I am an experienced Creditors Clerk with a solid background in the leisure, travel, and tourism industry. My expertise includes Business Travel, Leisure Travel, Customer Service, Tourism, and Travel Management. I also bring valuable experience as a Debtors Clerk, with strong skills in statement reconciliation, invoicing, and quality checking.In my most recent role as a System and Support Specialist, I support users with daily operational, system, and product-related functions. I act as a bridge between suppliers and users, handling system troubleshooting, query resolution, refund processes, and documentation requirements. I am skilled at problem-solving, providing clear guidance, and ensuring smooth operational workflow.I am passionate about efficient processes, excellent service delivery, and creating seamless user and customer experiences.