Patrali Basu

Background

About Patrali Basu

I am working with Grand View Research as a Client Relations Executive. My key activities include the following:• Gained an understanding of the key priorities, broke it down into initiatives and played a key role in reaching the maximum service satisfaction according to the client’s requirements• Responsible for managing client requirements for the APAC region.• Understanding the client’s requirements and providing the appropriate solution within the optimum duration.• Maintaining professional relations between client and company by maximizing client engagement through calls and emails.• Arranging conference calls with the client and the internal team to provide the best possible solutions to the client’s needs.• Building long-term relationships with key clients• Development of strategies for maintaining & improve TAT for essential business activities• Acting as point of contact for complaints and escalate issues as appropriate• Understanding the client’s situation and provide best suited solutions