Patricia Garner

Background

About Patricia Garner

Efficiently identifying, troubleshooting and resolving issues to ensure maximum productivity and customer satisfaction is my passion and professional strength. I am a customer-focused Senior Technical Support Specialist with over 20+ years of experience and a solid track record for improving performance and implementing complete solutions.Throughout my career, I have provided first-level technical support for diverse organizations with offices across the country and internationally. Due to my well-rounded technical knowledge and effective communication skills, I have always served as the go-to-person for team members, providing assistance and training as needed.In addition to my extensive experience, I have a Bachelor’s in Business with an emphasis in Computer Information Systems, and am a Certified Help Desk Professional and Microsoft Office Specialist.My key qualifications include: in-depth knowledge of multiple platforms, applications and technology tools; effective communication with customers at all levels; complex troubleshooting/problem-solving skills; and proven success in software testing and implementation.The technology I have supported includes:Microsoft Office 2007/2010 | Windows 7/XP | Mac OS | MS Lync | All Mobile Devices | Remote Connectivity | Active Directory Administration | Tech Support Applications | Worksite | MacPac | Workshare | Router Support | Web Conferencing Applications | Good App Technology | Exchange Administration