Patrick Abreu

Background

About Patrick Abreu

In my previous roles, I specialized in leading client onboarding, conducting workshops to understand customer needs, and delivering tailored solutions that drive value. My expertise in Oracle Database licensing and IBM estate management enabled me to support clients through challenging contract negotiations and compliance processes, resulting in improved customer outcomes and long-term partnerships. Throughout my career, I have worked closely with global organizations, helping them optimize their software investments, navigate complex licensing agreements (with a focus on Oracle and IBM products), and enhance their overall customer experience. This professional journey led me a customer-focused professional with extensive experience in lifetime value client management, customer commercial compliance, and client services. I thrive in roles where collaboration, proactive problem-solving, and a customer-first mindset are key. I’m living now an opportunity in Customer Success, Client Services and Team Management, where I can leverage my technical expertise and relationship-building skills to help businesses grow and succeed in the Hospitality areas. If you’re looking for someone who can bridge the gap between technical understanding and customer engagement, feel free to reach out—I’d be delighted to connect!#Hospitality, Bar Manager, Customer Success, Heart of Hospitality #Handling major publishers like, Microsoft, Oracle, IBM, SAP, Adobe, VMware, and others #Snow License Manager, IBM BigFix ILMT Tool #Oracle Database License, Oracle Cloud #SAM, ITAM, ITIL, Auditing Process, Best Practice