Patrick Cardona

Background

About Patrick Cardona

CONTACT ME patrick.cardona@gmail.com Tel:+33 (0)6 60 31 75 75 MY EXPERIENCE My career has enabled me to develop the 3 following areas of expertise: • The digital with 10 years' experience and development of the Internet channel in the device multichannel customer relationship and sales of fixed & mobile telecom operator. • The multi-channel customer relationship management (shops > 600 agents > digital multi access) developed on a base of 3.5 million customers. • The Information Systems and Project Management in environments subject to high production constraints. KEY STRENGTHS • Strategist and operational, • Facing objectives, • Management of large budgets, • Adaptable to contexts, environments and different interlocutors, • A determined leader who knows how to mobilize teams. OTHER UNIQUE ABILITIES Director of Multichannel Customer Relationship or Director of Digital Activities; I enable businesses to accelerate the deployment of digital practices in client devices in order to provide a real Omni channel relationship with their customers. MY NEXT CHALLENGE BUSINESS A challenging position that utilizes my extensive experience of digital and multichannel customer relationship in order to lead a business transformation focused on the customer experience. LANGUAGES French, English and Spanish SPECIALITIES Document Management, scan, desktop publishing, BPO, Business Process Outsourcing, internet, digital, digital, new applications, social media, digital strategy, digitizing, digitization, CRM, e-CRM, self-care, multi-channel customer relationship, Omni, customer strategy, customer relationship satisfaction, personalization, loyalty, customer experience, voice of the customer, multi-channel, project transformation, change management, management, leadership and innovation.