Patrick Cunningham

Background

About Patrick Cunningham

Customer-obsessed multi-unit leader with 20+ years of experience driving growth, operational excellence, and customer loyalty across retail, hospitality, and healthcare. I specialize in turning complex challenges into streamlined solutions—whether that means guiding franchise partners through digital adoption, leading cross-functional rollouts, or building trusted relationships that fuel long-term success. I’m now channeling this expertise into roles at the intersection of customer experience and business strategy: Customer Success, Project Management, and Account Management. My background in franchisee engagement, KPI development, and enablement programs translates directly into helping clients achieve measurable outcomes, aligning stakeholders around shared goals, and managing portfolios with both rigor and empathy. Highlights of my career journey include- Leading 12+ business units through technology rollouts, achieving 100% on-time adoption- Serving on a national advisory board to shape digital KPI strategy and operational success- Coaching multi-unit leaders to deliver consistent results, retention, and customer satisfaction- Driving P&L accountability for multimillion-dollar portfolios while elevating customer experience. Currently pursuing CAPM/PMP, Salesforce AI Associate and Administrator certifications, I bring both a proven track record of leadership and a growth mindset for emerging tools and methodologies. I thrive in environments where customer success, operational strategy, and relationship management intersect. If you’re looking for someone who can bridge hospitality-driven leadership with enablement, execution, and client success, let’s connect.