Patrick Cunningham

Background

About Patrick Cunningham

EXPERTISE Customer Service Management Complaint Resolution Customer Satisfaction Departmental budget management Teambuilding and Training Cost Reduction Strategies Order Fulfillment Communication Problem solving Organization EXPERIENCE Ohio Living Breckenridge Village | Willoughby, OH 2013 - Present Production Manager/Chef (2020 - Present) Promoted to end to end operations manager of Schell’s Bistro at Ohio Living Breckenridge Village Spear-headed successful restaurant / bistro launch in 2020 Lead team members, scheduling staff, and delegating tasks appropriately Manage demand planning for food, alcohol, chemicals, and all dry goods Solely responsible for order management of these goods Develop and maintain change management of bistro portfolio / menus Quality assurance manager to ensure food is prepared and taste is at optimal levels Serves as inspector to ensure observance of safe, sanitary food-handling practices Oversees visual appeal of dishes, including garnishing and arrangements to promote a satisfactory and pleasant dining experience Plans and caters large events, including anniversaries, retirement parties, and other events Interview, screen and hire new applicants to set-up bistro for sustainability and success Educate and recruit at local high schools and college job fairs to promote the restaurant industry Cook 2 (2017-2019) Promoted to cook 2 position, managing line Prepped and managed all entrees and specials Prepared food and cooked to order, maintaining quality control, yet providing flexibility Scheduled all support staffing Cook 1 (2015-2017) Promoted to prep food stations, managing demand and sustaining quality Cooked and prepared food orders, including customizations Promoted to Service Manager (2014-2015) Managed wait staff and scheduling Served as host, welcoming and seating patrons, waiting on tables, and expeditiing food as needed Managed cash, recording revenue earned to management Server (2013-2014) Waited on patrons, expedited food service process Memorized daily specials to inform patrons Catered large parties EDUCATION Rouxbe Online Culinary - Professional Cook Certification 2019-2020 Lakeland Community College - Associate of Arts 2016-2019