Patrick Delaney

Background

About Patrick Delaney

I am an IT Executive with 20 years of experience creating high performing IT service delivery teams with a focus on business engagement, operational efficiencies, service excellence, service design, continual service improvement and customer satisfaction. I’m also an ITIL/ITSM process industry leader with experience implementing, maturing, optimizing and measuring process value of IT to the business. My unique and expansive work history has allowed me to gain experience and skills across industries and specialties including: • Sox Compliance • IT Budgeting & Expense Control • Governance • Project Management • Reducing Cost/Improving Process • ITSM Systems Design/Development • Vendor Negotiations • Strategic Planning • Service Level Agreement Dashboards My passion is developing service strategies and designs based on customer requirements, building strong customer and team relationships while exceeding customer expectations for delivery and maintenance of IT services. Managing service performance and customer relationships doesn't stop once the service is implemented, you have to have a continual service improvement mindset!