Patrick Doherty

Background

About Patrick Doherty

Head of Operations with extensive experience in operational service delivery for a range of business sectors including global financial services and insurance, the retail sector, membership services and the not for profit sector. Responsibilities include- Ensuring key operational processes and practices are developed and adhered to- Deliver quality of service- Responsible for the company’s quality management system - Responsible for monitoring and continually improving standards of performance and quality within the organisation- Deliver operational efficiency and continuous improvement- Deep knowledge of customer needs, ability to maintain and build strong and effective relationships with suppliers and customers- Provide & communicate clear direction and goals to the operational team, aligned with the overall company vision- Ability to develop, lead, motivate and build successful teams- Contributing as a member of the senior management team to the overall direction of the company and all its activities- Ability to achieve targets in a dynamic and complex business environment- Ensuring adherence to regulatory compliance- Ability to provide clear, decisive leadership, fostering teamwork, innovation and transformational performance- Excellent planning, coordination and organisational skills- Excellent business improvement and process reengineering skills- Ability to manage operations within budgetary constraints- Focus on strategic improvements within the organisation