Patrick Gin

Background

About Patrick Gin

Experienced Helpdesk Advisor and IT Consultant Customer Service & Computer Consultant 17 Years of IT experience with customer support and project management/consulting on the front and back end. Supported, maintained, and deployed standard configurations through various support regions while maintaining minimal to no down-time. I have strong communication and technical skills coupled with good planning and empathy insight to bring integrity into my solutions and options. Dedication and flexibility allows me to work under the pressure to exceed team goals and refine efficient organizational processes. I have the initiative to work well alone and time to balance support in a team environment. I have a wide range of experience from working directly with my customers on many levels.(Face-to-face, round tables,(web) meetings, support systems, email, direct and conference calls depending on options needed) I enjoy analyzing and providing efficient and solid solutions to problems, managing time to bring quality and integrity into my communication. My goals are to support customer requests with the best options using my tools efficiently to excel in the customer experience for customer and advisor both. When things are more positive in your actions, the results are more positive. I am looking to bring excellence with client services, while bringing world class support for any supported company. CORE COMPETENCIES • Business Systems & Solutions • Team Leadership & Collaboration • Product Research and Implementation • Outsourcing Experience • Consulting/Project Management • Technology Operations Support • Efficient Process Consulting •Deployment of New Technology • Multi-Software Support Specialties: Operating Systems/Hardware • DOS 6; Windows 95-98, NT, XP and Vista; Windows Server (NT, 2003); Mac OS X; Red Hat Linux; Novell; VM Ware; Network Equipment Support (Routers, switches, cabling, fiber and circuits); Scanner and Print Equipment (HP, Epson, KIP, Ocee, Ricoh); Avaya Telephony Equipment; Servers (Compaq, IBM, Dell); Desktops and Laptops (Compaq, IBM, Dell); PDA devices; Cellular voice and data devices (ATT, Sprint, Nextel, Verizon); Blackberries and smartphone support.