Patrick Gompelman

Background

About Patrick Gompelman

Currently working as Service Delivery Manager as a linking pin in the triangle Sales, Operations and Customer. Managing the contract towards the customers and contribute to additional sales opportunities and order entry. Ensuring optimal delivery of services and realize revenue growth, customer satisfaction and financial contract result. Responsible for- End-to-End steering of the customer, with full contractual ownership- Responsible for the profit and loss (P&L)- Identifying, developing and successfully executing revenue growth opportunities - Drive monthly review meetings – reporting SLA status, business status - Provide high customer satisfaction and measure this on a monthly basis - Manage during the duration of the contract from Bid, CMO to exit of FMO - Accountability for Transition & Transformation programs en projects Profile- Strong analytical and organizational skills - Execution power, entrepreneurship, result driven and leadership - Active in change process in a continuous changing environment - Pro-active attitude - People management skills, motivation and coaching - Independent, flexible, ambitious, teamplayer - Customer driven / oriented