Patrick Harden
Regional Outbound Payment Resolution Manager at Optum
Based in Dallas-Fort Worth, United States
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Seniority
Manager
Department
Healthcare & Human Services
Location
Dallas-Fort Worth
Industry
Hospitals and Health Care
Company size
104K
Contact information
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p•••••••@optum.com
Phone
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Background
About Patrick Harden
Results-driven Senior Performance Leader with over 15 years in sales, customer retention, and operations, consistently exceeding challenging quotas and driving significant revenue growth. Expert in people management, developing strategic sales and retention initiatives, and resolving escalated customer issues, including complaint management and the escalation process. Leverages data-driven insights to optimize performance and enhance client relations, consumer relations, and the overall customer experience through effective customer communication and customer interactions. Seeks long-term opportunity applying leadership, problem-solving, and customer advocacy skills to improve business bottom lines within sales, inside sales, territorial sales, customer retention, or customer service escalation management. Core Expertise: Sales Leadership | Customer Retention Strategies | Complaint Management | Escalation Process & Resolution | Customer Relations & Advocacy | Consumer Relations | Customer Communication | Customer Interactions | Team & People Management | Strategic Planning & Execution | Performance Optimization | P&L Management | Business Analysis | Task Management | Employee Engagement | Knowledge Management | Product Quality Oversight | Strategy Execution
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