Patrick Higgins
Technical Product Manager - Conversational Commerce at Mcdonald's
Based in Chicago, United States
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Seniority
Other
Department
Other
Location
Chicago
Industry
Restaurants
Company size
426K
Contact information
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p•••••••@mcdonalds.com
Phone
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Background
About Patrick Higgins
As a Technical Product Manager at McDonald's, I lead the development lifecycle POS, voice ordering, mobile apps, drive-thu innovation, and conversational commerce technology. With over 15 years of experience in product management and business analysis, I have a proven track record of delivering innovative solutions that enhance customer experience and operational efficiency. I have a strong background in technical understanding, strategic development, and presentations, which I leverage to coordinate design, establish agentic voice agents, and direct vocabulary additions, menu items, promotions, specials, and additional concepts. I also implement automated escalation for real-time and in-person issue mitigation, with a goal of 80%+ resolution rate. Additionally, I hold certifications in Agile Project Management, Creating a Culture of Change, and Certified Scrum Master, demonstrating my commitment to continuous learning and improvement.
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