Patrick Kan

Background

About Patrick Kan

An experienced Account Manager and Customer Success with over nine years of experience. I have built strong relationships through concise communication with clients and cross-functional teams to improve product adoption and enhance the customer experience. I have excelled in the effective management of a client portfolio. My approach has been a combination of strategic foresight, proactive communication, and a commitment to delivering exceptional value. I have utilised tools like CRM software such as Microsoft Dynamics, Hubspot, and Salesforce to help me stay organized and keep the customer profiles up to date. My colleagues often feel that I am collaborative and supportive with a willingness to help others when needed. My communication skills are often highlighted, as I make an effort to proactively engage with clients and cross-functional teams ensuring we deliver excellent value to clients. My adaptability and openness to learn new skills have helped me gain mutual respect from colleagues, making me a valuable team player. I enjoy learning about other people's journeys, whether it’s on a professional or personal level. I am always happy to connect with others to learn from them.