Patrick Mathieu-Pandel

Background

About Patrick Mathieu-Pandel

I'm a passionate and dedicated bilingual Senior Continuous Improvement Analyst with proven experience in process improvement, case management and customer support. I am a solutions focused professional apt at working with key partners on root cause analysis, identifying issues, conducting research and implementing scalable solutions to enhance business bottom line and customer satisfaction objectives. In my Workforce Management role I have proven experience creating daily, weekly, monthly, quarterly and yearly call centre forecasts. I provide data analytics, insights and recommendations to enhance scheduling practices and customer satisfaction objectives. I'm a trusted colleague and recognized for my dedication in streamlining operations, driving efficiencies and cost savings to meet business goals. I'm a highly collaborative team player with a strong attention to detail that takes great pride in achieving and exceeding expectations. I'm fluent in English and French.